Frequently Asked Questions

Below are a few of our most commonly asked questions. If you still can't find the answer to your question below please feel free to contact us.


Delivery and installation:

How long will it take to get my wardrobes?

Normal delivery time will take 15 working days from confirmation of order for Melteca systems and between 5-10 working days from confirmation of order for ventilated wire systems.


How long does installation take? Can I install your wardrobes myself?

Installation is included unless otherwise stated and can take anywhere from 1-2 days depending on the size of your order, if you would like to complete the install yourself we also provide supply only options.


Colours:

 

What colours are available and is there any cost variance depending on colours chosen?

Our standard Melteca colour is “Whiteboard Naturale” but any Melteca colour or woodgrain is available, come see the range at one of our showrooms


Preparation:

Does the carpet go down before or after?

Depending on the system you choose we can install prior to carpet but prefer after the carpet has been laid. If your system goes to the floor we must install after carpet.
 

Do I paint my walls before or after?

In order for perfect results, walls must be painted prior to installation.

Will you remove the existing shelving in my cupboard prior to installing my new shelving?

We can remove your shelving but this will be charged. It is better for you to remove and fix up walls prior to our installers being on site.


Miscellaneous:

My house is being built in 6 months’ time. How soon do I need to confirm my wardrobe designs? 

The sooner you commence your wardrobe planning with one of our experienced Sales & Designer consultants the more time you have to prepare. We required confirmed order within 15 working days from required installation.

 

What material are the solid wardrobes made from?

Our solid systems are made from 18mm and 25mm Melteca in your choice of white, coloured or woodgrain.


Warranty:

What warranty comes with all wardrobes?

Our wardrobes come with a 10 year warranty. 


Accessories:

What are the accessories options and can I see what they are on your website?

We provided a number of accessories, from basket sets, drawers, ironing caddy’s and pull-out mirrors.  These are all available to be seen under our Accessories tab. Our standard handle range is available on the website (link), or you may specify the handle of your choice, we also make custom mirrors to order in any shape or size. There are also many drawer options, our Wire and Mesh basket sets complement our ventilated range, we also have drawer tower systems and fully customised drawers. All our drawers and hinges are soft close except on our Kiwi Collection.


Locations:

What areas do you service?

Our showrooms are located at 35 Koromiko Street in Judea Tauranga and at 37 Mandeville Street in Riccarton Christchurch. We service Auckland, Christchurch, Waikato and the Bay of Plenty.